We aim to provide clear and reliable payment and food-service processes. Refund or cancellation requests are reviewed based on the applicable service, payment status and operational conditions.
Where cancellation is permitted, the customer should contact Utopia Hospitality Private Limited with the relevant registration, order or payment details. Eligibility may depend on the service selected and whether fulfilment has already started.
Approved refunds will normally be processed back through the original payment method or as permitted by the applicable payment gateway and banking process.
Refund completion time may vary depending on the payment gateway, bank and payment method. Any applicable processing timeline will be communicated when the request is reviewed.
If a duplicate or incorrect payment is identified, please share the transaction reference and relevant details through the Contact Us page so the transaction can be verified.
For cancellation or refund assistance, please contact Utopia Hospitality Private Limited through the Contact Us page.